Terms & Conditions

1. General These general conditions of sale exclusively govern the sales of products on Atelier LG. By placing an order on this site, you accept without reservation the terms of these conditions.

2. Sales Policy All sales made on Atelier LG are considered final. Once the order is confirmed, it is not possible to cancel the order, nor to return or exchange the items, except in the cases specified below.

3. Exceptions to the No-Refund and No-Exchange Policy a. Products Damaged Upon Delivery If a product is delivered damaged, the customer is entitled to request an exchange or refund. To do so, the customer must contact us within 7 days of receipt, with photographic evidence of the damage. After verification by our services, a replacement or refund solution will be proposed.

4. Complaint Procedure For any complaints regarding products damaged during delivery, please contact our customer service at atelierdelg@gmail.com with your order number, full contact details, and clear photos of the damage. We promise to respond to all requests within 48 business hours and provide an adequate solution.

5. Limitation of Liability Atelier LG cannot be held liable for damages of any nature that may result from improper use of the products sold. Our liability is strictly limited to the value of the products purchased.

6. Changes to the General Terms and Conditions of Sale We reserve the right to change the general terms and conditions of sale at any time. The new conditions will, where applicable, be brought to the attention of customers by online modification and will only apply to sales made after the modification.